Privacy Policy

Effective Date: July 8, 2026

1. Introduction

Welcome to Vouch For Us, LLC (“Vouch,” “we,” “our,” or “us”).

Vouch is a marketing agency that provides reputation management, local search optimization, customer engagement, review management, and related digital marketing services to businesses. As part of these professional services, we provide our clients and their authorized representatives with access to a secure online dashboard that facilitates reporting, collaboration, review monitoring, and related service activities. The dashboard is an internal client portal provided solely in connection with our professional services and is not offered as a standalone software product.

This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, client portal, and the services we provide. It also describes your rights regarding that information and our responsibilities when processing data on behalf of our clients.

By accessing our website, engaging our services, or using our client portal, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to information collected when:

• You visit our website.
• You request information about our services.
• Your business becomes a client of Vouch.
• You are an employee, contractor, or authorized representative of one of our clients.
• You communicate with us by email, telephone, or other means.
• You access our client dashboard.
• You authorize Vouch to access your Google Business Profile through Google’s OAuth authorization process.

This Privacy Policy applies only to information collected and processed by Vouch For Us.

It does not apply to:

• Google or other third-party platforms.
• Websites not owned or operated by Vouch.
• Third-party services linked from our website or client portal.
• Information processed directly by third-party providers under their own privacy policies.

Those services are governed by their respective privacy policies and terms.

For purposes of this Privacy Policy:

“Client” means any business or organization that engages Vouch to provide marketing, reputation management, local SEO, customer engagement, or related professional services.

“Authorized User” means an employee, owner, contractor, or representative whom a Client authorizes to access Vouch’s client dashboard.

“Client Data” means information provided by or collected on behalf of a Client in connection with the Services.

“Google Business Profile Data” means information obtained through the Google Business Profile APIs after authorization by the Client through Google’s OAuth authorization process.

“Services” means the professional marketing, reputation management, review management, reporting, local search optimization, customer engagement, consulting, and related services provided by Vouch.

“Client Portal” means the secure online dashboard provided by Vouch solely to support delivery of the Services.

The information we collect depends upon how you interact with Vouch and the services you request.

A. Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Business name
• Business address
• Business telephone number
• Email address
• Job title
• Billing information
• Account credentials
• Support requests
• Communications with Vouch
• Marketing preferences
• Other information you choose to provide.

B. Client Business Information

In order to provide our marketing and reputation management services, we may collect or process business information including:

• Business names
• Business locations
• Service areas
• Business categories
• Hours of operation
• Website addresses
• Business descriptions
• Contact information
• Publicly available business information

This information is used solely for providing contracted services to our Clients.

C. Information Collected Automatically

When you visit our website or use the Client Portal, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Language settings
• Date and time of access
• Pages viewed
• Features used
• Session duration
• Referring website
• Diagnostic logs
• Security event logs

This information helps us:

• Maintain security
• Detect unauthorized activity
• Improve website performance
• Troubleshoot technical issues
• Improve user experience
• Generate aggregated usage statistics

Whenever possible, this information is analyzed in aggregate and is not used to identify individual users.

D. Information Obtained Through Google Business Profile

Clients may authorize Vouch to access Google Business Profile information through Google’s OAuth authorization process for the sole purpose of providing contracted marketing services.

Depending on the permissions granted by the Client and the capabilities of the Google Business Profile APIs, Vouch may access information such as:

• Business profile information
• Business locations
• Categories
• Service areas
• Business hours
• Customer reviews
• Review ratings
• Review timestamps
• Review responses
• Questions and answers
• Business performance metrics
• Search visibility metrics
• Customer interaction metrics
• Other Google Business Profile information necessary to provide the Services.

Vouch accesses only the information required to deliver the Services requested by the Client.

E. Information We Do Not Access

Vouch does not request or access information from Google Workspace or other unrelated Google services.

Specifically, Vouch does not request access to:

• Gmail
• Google Drive
• Google Calendar
• Google Contacts
• Google Photos
• Google Docs
• Google Sheets
• Google Meet
• Google Chat
• YouTube account information
• Personal Google account content

Vouch requests access only to the Google Business Profile APIs expressly authorized by the Client through Google’s OAuth authorization process.

F. Information from Third Parties

We may receive limited information from third-party providers when necessary to provide our Services, including:

• Payment processors
• Authentication providers
• Cloud hosting providers
• Customer support systems
• Publicly available business directories
• Marketing platforms authorized by the Client

Any information received from third parties is handled in accordance with this Privacy Policy and applicable law.

G. Sensitive Information

Our Services are designed for businesses.

We do not intentionally collect sensitive categories of personal information unless such information is voluntarily provided by a Client and is reasonably necessary to perform the Services.

Clients should not provide sensitive personal information unless specifically requested by Vouch for a legitimate business purpose.

H. Accuracy of Information

Clients are responsible for ensuring that information provided to Vouch is accurate and current.

Vouch For Us uses information collected from Clients and Authorized Users solely to provide, maintain, improve, and support the professional marketing services requested by our Clients.

Depending on the services provided, we may use information to:

• Provide reputation management services.
• Monitor customer reviews across supported platforms.
• Assist Clients in responding to customer reviews.
• Analyze local search performance.
• Monitor Google Business Profile performance.
• Prepare reports and marketing recommendations.
• Improve local search visibility.
• Provide customer engagement services.
• Authenticate Authorized Users.
• Operate and maintain the Client Portal.
• Respond to support requests.
• Detect and prevent fraud or unauthorized access.
• Maintain system security.
• Comply with legal obligations.
• Enforce our agreements.
• Improve the quality and reliability of our Services.

We process only the information reasonably necessary to perform the Services requested by our Clients.

We do not use Client Data for purposes unrelated to the Services without the Client’s consent.

As part of our professional marketing services, Clients may authorize Vouch For Us to access information from their Google Business Profile using Google’s OAuth authorization process.

Authorization is initiated solely by the Client or an Authorized User acting on behalf of the Client.

Google Business Profile information is accessed only to perform contracted services such as:

• Reputation management
• Review monitoring
• Review response assistance
• Local SEO analysis
• Performance reporting
• Business profile optimization
• Customer engagement
• Marketing consulting

Our Client Portal provides Clients with visibility into these activities and supports collaboration between Vouch and the Client. The Client Portal is provided solely as part of our professional marketing services and is not marketed or licensed as a standalone software application.

Vouch accesses only those Google Business Profile API permissions necessary to provide the Services requested by the Client.

Vouch follows the principle of data minimization and requests access only to the Google Business Profile information reasonably necessary to perform the specific marketing and reputation management services requested by the Client. We do not request or retain information that is not required to provide those Services.

Clients may revoke Vouch’s access at any time through:

• Their Google Account permissions,
• Disconnecting the integration within the Client Portal (if available), or
• Contacting Vouch directly.

Revoking access may limit our ability to continue providing certain Services.

Vouch For Us’ use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Information obtained through Google Business Profile APIs is used exclusively to provide the Services requested by the Client.

Specifically:

• We do not sell Google API data.
• We do not rent Google API data.
• We do not license Google API data.
• We do not use Google API data for personalized advertising.
• We do not use Google API data for behavioral advertising.
• We do not create advertising profiles from Google API data.
• We do not combine Google API data with unrelated datasets for advertising purposes.
• We do not use Google API data to determine creditworthiness.
• We do not use Google API data for surveillance.
• We do not permit third parties to use Google API data for their own purposes.
• We do not use Google API data to develop, improve, or train generalized artificial intelligence or machine learning models.

Google Business Profile data is processed only for the duration necessary to provide the requested Services and in accordance with this Privacy Policy and applicable legal requirements.

Vouch For Us does not request, access, process, or store information from Google Workspace APIs.

Without limitation, Vouch does not request access to:

• Gmail
• Google Drive
• Google Calendar
• Google Contacts
• Google Docs
• Google Sheets
• Google Meet
• Google Chat
• Google Tasks
• Google Keep
• Google Photos

Our Google integration is limited to Google Business Profile APIs authorized by the Client.

Access to Client Data is restricted to authorized Vouch personnel who require access to perform their job responsibilities.

Examples include:

• Providing contracted marketing services.
• Responding to Client support requests.
• Troubleshooting technical issues.
• Maintaining platform security.
• Investigating suspected misuse.
• Complying with applicable legal obligations.

All personnel with access to Client Data are subject to confidentiality obligations and appropriate access controls.

Vouch may use automated tools to assist in organizing, analyzing, summarizing, or presenting information for Clients in connection with the Services.

However:

• Google Business Profile data is not used to develop or train generalized artificial intelligence or machine learning models.
• Google-derived information is processed only to provide the Services requested by the Client.
• Vouch does not sell Client Data for AI training.
• Vouch does not permit third parties to use Client Data to train generalized AI models.

If Vouch introduces additional AI-assisted features in the future, they will be implemented in a manner consistent with this Privacy Policy and applicable law.

Vouch processes Google Business Profile data and other Client Data solely on behalf of and under the direction of the Client.

The Client determines:

• Which Google Business Profiles are connected.
• Which Authorized Users may access the Client Portal.
• Which Services Vouch provides.
• Whether authorization is continued or revoked.

Except as otherwise provided by applicable law, the Client retains all rights, title, and interests in its business information and Google Business Profile data.

Vouch acquires no ownership interest in Client Data by virtue of providing the Services.

Vouch treats Client Data as confidential.

We implement administrative, technical, and organizational measures designed to prevent unauthorized access, disclosure, alteration, or misuse of Client Data.

Except as described in this Privacy Policy or as required by law, Vouch will not disclose Client Data to third parties without the Client’s authorization.

Where third-party service providers are engaged to assist in providing the Services, those providers are contractually required to protect Client Data and may use such information only for the purposes for which they have been engaged.

To provide our professional marketing services, Vouch For Us may engage carefully selected third-party service providers (“Subprocessors”) to perform functions on our behalf.

These services may include:

• Cloud hosting
• Secure data storage
• Authentication
• Email delivery
• Payment processing
• Customer support
• Security monitoring
• Infrastructure management
• Website analytics
• Error monitoring
• Backup and disaster recovery
• Other services reasonably necessary to support the Services

Subprocessors receive only the information reasonably necessary to perform the services for which they have been engaged.

Before engaging a Subprocessor, Vouch evaluates the provider’s ability to protect Client Data through appropriate technical, administrative, and organizational safeguards.

Each Subprocessor is contractually required to:

• Maintain the confidentiality of Client Data.
• Use Client Data only for the services it performs on behalf of Vouch.
• Maintain appropriate technical and organizational security measures appropriate to the services they provide.
• Comply with applicable privacy and data protection laws.

A current list of Subprocessors that may process Client Data is available upon written request by contacting:

[email protected]

Our website and Client Portal may use cookies and similar technologies to improve functionality, maintain security, and enhance the user experience.

Cookies may be used to:

• Authenticate users
• Maintain login sessions
• Remember user preferences
• Improve website performance
• Measure website usage
• Detect fraudulent activity
• Diagnose technical issues

Where permitted by applicable law, we may also use analytics technologies to understand how visitors use our website and Client Portal.

Analytics information is generally aggregated or de-identified where reasonably practicable and is used to improve our Services rather than to identify individual users.

Users may configure their browser settings to refuse certain cookies; however, doing so may limit portions of the website or Client Portal.

Protecting Client Data is an important part of our business.

Vouch maintains administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction.

Security measures may include:

• Encryption of data transmitted over public networks using HTTPS/TLS.
• Encryption of sensitive credentials and authentication tokens at rest where appropriate.
• Role-based access controls.
• Strong authentication requirements.
• Multi-factor authentication for administrative accounts where appropriate.
• Security logging and monitoring.
• Routine software updates and security patches.
• Network security controls.
• Backup and recovery procedures.
• Employee access controls based upon business need.
• Vouch periodically reviews and updates its security practices to address evolving security risks, technological developments, and applicable legal requirements.

While we implement reasonable administrative, technical, and physical safeguards designed to protect information, no method of transmitting or storing electronic information is completely secure.

Accordingly, Vouch cannot guarantee absolute security.

Access to Client Data is limited to personnel who require such access to perform their assigned responsibilities.

Personnel with access to Client Data are subject to confidentiality obligations and are expected to:

• Protect Client information.
• Access only information necessary to perform assigned duties.
• Follow Vouch security policies.
• Report suspected security incidents.

Access permissions are reviewed periodically and removed when no longer required.

Vouch retains information only for as long as reasonably necessary to:

• Provide the Services.
• Fulfill contractual obligations.
• Maintain business records.
• Resolve disputes.
• Enforce agreements.
• Comply with legal obligations.

Retention periods may vary depending upon:

• The nature of the information.
• Applicable legal requirements.
• Client instructions.
• Operational requirements.

Google Business Profile information is retained only as long as necessary to provide the Services or satisfy applicable legal obligations.

Clients may request deletion of Client Data by contacting:

[email protected]

Upon receiving a verified request, Vouch will delete or anonymize Client Data within a reasonable period consistent with applicable law and our operational requirements unless:

• Retention is required by law.
• Information is necessary to resolve disputes.
• Information is required to enforce agreements.
• Limited backup copies must be retained temporarily for disaster recovery purposes.

Where Google Business Profile access has been revoked, Vouch will cease accessing Google Business Profile information through the Google APIs.

OAuth access tokens obtained through Google’s authorization process are used solely to authenticate Vouch’s authorized access to Google Business Profile information on behalf of Clients.

OAuth credentials are:

• Stored using appropriate technical and organizational security measures.
• Accessible only to authorized systems and personnel.
• Used solely for providing the Services requested by the Client.
• Revoked when access is removed or no longer required.

Vouch does not share OAuth credentials with unauthorized third parties.

If Vouch becomes aware of unauthorized access to Client Data, we will take reasonable steps to ensure to:

• Investigate the incident.
• Contain the incident.
• Mitigate potential harm.
• Restore the security of affected systems.
• Notify affected Clients when notification is appropriate or required by applicable law.

Incident response activities may vary depending upon the nature and scope of the event.

To support the continuity of our Services, Vouch maintains backup and recovery procedures designed to reduce the risk of data loss.

Backup copies are maintained only for legitimate operational purposes and are protected using security measures appropriate to the nature of the information.

Backup data is retained only for as long as reasonably necessary for disaster recovery and operational continuity.

If a Client terminates its relationship with Vouch or revokes authorization to access Google Business Profile information, Vouch will discontinue access to Google Business Profile APIs except as necessary to complete pending obligations, comply with applicable law, or maintain temporary backup copies consistent with this Privacy Policy.

Following termination, Client Data will be retained or deleted in accordance with our retention practices and applicable legal requirements.

Nothing in this Privacy Policy requires Vouch to retain information longer than reasonably necessary to fulfill legal, contractual, or operational obligations.

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information.

Subject to applicable law and verification of your identity, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a copy of your personal information in a portable format where applicable.
• Object to or restrict certain processing activities where permitted by law.
• Withdraw consent where processing is based on consent.

Vouch will respond to verified requests within the time required by applicable law.

To submit a privacy request, please contact:

[email protected]

We may request additional information necessary to verify your identity before fulfilling your request.

If you are a California resident, you may have additional rights under applicable California privacy laws.

Subject to applicable law, California residents may have the right to:

• Know the categories of personal information collected.
• Know the purposes for which personal information is collected and used.
• Request access to personal information.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Receive information regarding disclosures of personal information.

Vouch For Us does not sell personal information.

Vouch For Us does not share personal information for cross-context behavioral advertising as those terms are defined under applicable California privacy laws.

Clients or Authorized Users exercising California privacy rights will not be discriminated against for doing so.

Residents of states that provide privacy rights under applicable law may exercise those rights by contacting Vouch using the information provided in this Privacy Policy.

Where required by applicable law, Vouch will:

• Verify applicable requests.
• Respond within required timeframes.
• Provide any available appeal process required by law.

Nothing in this Privacy Policy limits any rights available under applicable law.

The Services provided by Vouch are intended exclusively for businesses and their authorized representatives.

Our Services are not directed toward children under the age of thirteen (13).

Vouch does not knowingly collect personal information from children.

If we become aware that information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

Vouch operates primarily within the United States.

If personal information is transferred outside the jurisdiction in which it was originally collected, Vouch will implement appropriate safeguards designed to protect such information consistent with applicable law.

Where applicable, appropriate contractual or organizational safeguards may be implemented to protect transferred information.

As Vouch continues to grow, our business may undergo organizational changes including:

• Merger
• Acquisition
• Sale of assets
• Corporate reorganization
• Investment transaction

If Client Data is transferred as part of such a transaction, Vouch will take reasonable and appropriate steps to ensure that the recipient continues to protect the information in a manner substantially consistent with this Privacy Policy.

Vouch may update this Privacy Policy from time to time to reflect:

• Changes in applicable law.
• Changes in our Services.
• Security improvements.
• Operational changes.
• New technologies.
• Updated business practices.

When material changes are made, we will update the Effective Date appearing at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice before material changes become effective.

Continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Vouch For Us, LLC

Email: [email protected]

Website: https://vouchforus.com

If you are a Client, you may also contact your assigned Vouch representative regarding privacy or data processing questions.

Vouch For Us is a marketing agency that provides reputation management, local search optimization, customer engagement, review management, reporting, and related professional marketing services to businesses.

As part of these professional services, Clients may authorize Vouch, through Google’s OAuth authorization process, to access Google Business Profile information necessary to perform the Services they have requested.

Vouch processes Google Business Profile data solely on behalf of and under the direction of its Clients.

The Vouch Client Portal exists solely to facilitate communication, reporting, collaboration, and delivery of contracted marketing services. It is not marketed or licensed as a general-purpose software platform.

Vouch requests only the minimum Google Business Profile API permissions reasonably necessary to provide the Services requested by the Client.

Vouch does not request, access, process, or store information obtained through Google Workspace APIs, including Gmail, Google Drive, Google Calendar, Google Contacts, Google Docs, Google Sheets, Google Meet, Google Chat, or other unrelated Google services.

Vouch’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Google Business Profile data obtained through Google APIs is used exclusively to provide the professional marketing services requested by our Clients.

Accordingly:

• Google API data is never sold.
• Google API data is never licensed or rented.
• Google API data is never used for personalized or behavioral advertising.
• Google API data is never combined with unrelated information to create advertising profiles.
• Google API data is never disclosed to third parties except as necessary to provide the Services, comply with applicable law, protect legal rights, or complete a lawful business transaction.
• Google API data is never used to develop, improve, fine-tune, or train generalized artificial intelligence or machine learning models.

Clients may revoke Vouch’s access to their Google Business Profile at any time through their Google Account permissions or by contacting Vouch.

Following revocation or termination of Services, Vouch will discontinue access to Google Business Profile information and will retain or delete previously obtained information in accordance with this Privacy Policy and applicable legal requirements.

Vouch is committed to maintaining responsible data handling practices and protecting the confidentiality, integrity, and security of Client Data entrusted to us.

Nothing in this Privacy Policy expands Google's rights with respect to Client Data or modifies Google's own privacy policies, terms, or obligations applicable to Google Business Profile or other Google services.